Policy
Refund Policy
This Refund Policy describes how IMAGINEX INTERNATIONAL LTD reviews refund requests for digital services, software work, and related offerings.
1. General approach
Because our services often involve digital delivery, custom implementation, and time-based work, refunds are reviewed on a case-by-case basis according to the service type, work completed, and applicable agreement.
2. Project services
For custom development or consulting work, fees for completed milestones, delivered work, reserved time, or already incurred costs are generally non-refundable unless otherwise agreed in writing.
3. Subscription or recurring services
If a subscription-based service is offered, cancellation will stop future renewal charges where applicable. Partial refunds for an active billing period are not guaranteed unless required by law or specifically stated in the service terms.
4. Duplicate or incorrect charges
If you believe you were charged in error, please contact us promptly. Verified duplicate or clearly incorrect charges will be reviewed and corrected where appropriate.
5. How to request a refund
Send a request to Luminex0@outlook.com with your name, billing email, payment date, amount, and a description of the issue.
6. Review timing
We aim to review legitimate refund requests within 5 business days and communicate the outcome by email.